In this example, we will populate a new case form with below parameters – I am using common fields in the incident form for this. How to create a new case with predefined parameters? During this playlist we are going to show you a few usage samples. You will find the “Agent Scripts” tab in there. Scriptcase’s macros are special variables that allow the user to manipulate events, buttons, applications, security control, manipulate with dates, etc. Go to “Customer Service Workspace” > Press “SHIFT” key and click on any case record, it should open in a tab and on your right side, there will be a “Smart Assist” pane. Where do I find the Run Macro feature inside a case form? Debes poner el nombre de tu app, el botón que vas a desactivar (Esto solo sirve con los default de SC los botones generados por el usuario tienen otro método.) y un off al final. I will outline some of the common questions and answers below with examples: Se debe poner dentro del evento OnApplicationInit. However, if you are completely new to this, I have outlined every step required.īasic steps are first create macros> then create agent scripts > add the scripts to the sessions > Run macro within Case tab If you are familiar with Power Automate and Logic Apps, this will be easy. Macro : An automation flow to perform specific tasksĪgent Script: A set of steps followed by an agent ( these steps can include macros as well)Īutomation Dictionary – What we use to get context parameters such as Current Session, Current Tab, Current Case etc.
